FAQ

How do I measure my pet's neck?

Using a tape measure, measure where your pet's collar would normally sit. Make sure it's not too tight or too loose. 

What is the head size?

For our martingale or slip on collars, head size is important so that you can slip the collars on and off. Measure the widest part of your dogs head following the same steps above.

What size should I get for my collar?

Our collars are custom made to the measurement entered when ordering, this is why it's so important to make sure you measure correctly. We make the collars with 2" on either side of the neck measurement. For example, a collar for an 18" neck would be 16"-20" total. 

Can I return my order?

Please read our return policy for more information.

Can I see some more photos of products?

We post lots of photos with our products in use on our instagram and facebook pages. 

What length should I put the extra handle?

It all depends on preference and what your needs are. A lot of people choose to add it at the bottom for more control.  

When will my order ship?

As all of our items are handmade and made to order, it's hard for us to give a ship date. Our turnaround times are always listed at the top of our website. If we anticipate a significant delay in that time, we'll reach out and let you know. Otherwise, you'll receive an email with tracking information as soon as your order is ready to ship. We know you're excited to receive your order (as are we!) but please bear with us as I am only one person making all of the biothane gear. We promise the wait is worth it!

What happens if something breaks?

We do our best to source the best hardware for our gear, but unfortunately sometimes things break. If this is the case, please reach out to us and we will try to get it repaired promptly. Limited lifetime warranty does not apply if gear was used improperly. 

Turnaround times:

Our turnaround times refer to the time it may take for your order to be shipped. It does not include shipping times. We do our best to get your orders out to you as soon as we can, but unfortunately we can't mass produce our gear so it takes a little more time for us to make it.